Delivery and Returns
Please note all orders are sent from the UK and all shipments are sent with Royal Mail.
From 1st January 2021 on all orders being shipped to the EU the customer is liable for any additional fees which may include VAT, customs duties and a clearance/handling fee. This will vary from country to country.
Please note we also expect shipping delays to EU countries at the moment and delays in any returns from the EU reaching the UK.
Standard UK Delivery - estimated delivery time after dispatch 2 – 3 business days: £4
Special UK Tracked Delivery - estimated delivery time after dispatch 1 business day: £7.50
EU Tracked Delivery - estimated delivery time after dispatch 5 business days: £12
Rest of World / International Tracked Delivery - estimated delivery time after dispatch 8 business days: £15
Import duties and taxes are not included in the item price or shipping cost, these charges are your responsibility and will be collected from you by the courier upon delivery.
We advise that you research your package destination’s import duty, customs and local sales taxes as well and any rules and regulations for importing foreign goods and products prior to purchasing.
EU Shipping & Brexit
Please note that all goods are shipped from the UK who have now left the European Union. When ordering from the EU from 1st January 2021 you will now be liable for import duty, customs and local sales taxes as well and any rules and regulations for importing foreign goods and products prior to purchasing.
Commercial items/goods (excluding personal correspondence) sent to the EU over €22 and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country.
Commercial items/goods sent to the EU over €150 may attract VAT, customs duties and a clearance/handling fee
The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.
The levels and thresholds of charges vary from country to country.
Sending as a gift?
There is no pricing information sent in the parcel, so you can order from our site and send direct to your loved ones!
Returns & Exchanges
We do not currently offer exchanges, so please return your unwanted items and purchase again in your chosen size/colour.
We have a 30-day returns policy. All items to be returned must be received to us within 30 days from the day of purchase.
Items should be in the original condition, unworn, unwashed with the original packaging for a full refund minus any shipping charges and duties paid. Any item returned which does not meet these conditions will not be refunded and will be shipped back to you.
You are responsible for any shipping and handling charges to return any unwanted items. We recommended using a tracked method to ensure safe delivery.
Please allow up to 14 business days for your refund to be processed. We will credit your original method of payment minus original shipping charges and duties paid.
How to Return
Please email hello@wheninrho with your:
- Order Number
- Item(s) to be returned - style and size
- Reason for return
We will email back a confirmation that we have received your returns request.
Please send your returns to the following address:
11 Hillingdon Park
Your money is refunded. Please allow up to 14 business days for your refund to be processed. We will credit your original method of payment minus original shipping charges paid.